Bundelkhand University is committed to providing a fair and transparent system for addressing student grievances. While a single comprehensive "SGR policy" document might not be explicitly named as such on their public website, the university has various mechanisms and bodies in place to handle student complaints and ensure redressal.
Here's a breakdown of the key elements of Bundelkhand University's Student Grievance Redressal (SGR) system:
Purpose: These cells/committees are established to address a wide range of student grievances, ensuring a fair and timely resolution. They aim to provide guidance, support, and solutions to problems faced by students, fostering a cordial student-student and student-teacher relationship.
Composition: Typically includes a Principal/Head, teacher representatives, and student representatives.
Prof (Dr.) Archana Verma
Professor & Head
|
Nodal Officer, Grievance Cell
Email - grievance@bujhansi.ac.in |
- Prof MM Singh
Associate Professor
|
Member |
- Dr Sanjay Nibhoria
Associate Professor
|
Member` |
- Dr Amarjot Verma
Assistant Professor
|
Member |
- Ms. Apeksha Chaubey
|
Student Representative |
- Mr. Hritik Patel
|
Student Representative |
- Objectives:
- To understand and address student problems.
- To maintain a trouble-free atmosphere in the college/university.
- To identify the root cause of problems and provide timely solutions.
- To encourage students to express grievances freely without fear.
- To advise students to respect each other's rights and dignity.
- To conduct investigations and consult with involved parties to find workable solutions.
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2. Ombudsperson:
- Bundelkhand University has an Ombudsperson (currently Prof. (Dr.) D.K. Sharma, former Vice Chancellor of Dr. B.R. Ambedkar University of Social Sciences, Mhow).
- The Ombudsperson serves as an impartial authority to whom students can approach for grievances that may not have been resolved through other channels.
- Contact details for the Ombudsperson are available on the official university website.
- Email: lokpal@bujhansi.ac.in
- Phone: 0510-2320497
3. Internal Complaint Committee (ICC):
- The ICC primarily deals with complaints related to sexual harassment. This committee plays a crucial role in ensuring a safe and inclusive environment for all students.
- The university also has a specific "Policy on prevention of Sexual Harassment."
4. Equal Opportunity Cell (EOC):
- The EOC focuses on addressing the needs of disadvantaged groups, including Scheduled Castes (SCs), Scheduled Tribes (STs), Other Backward Classes (OBCs - non-creamy layer), minorities, women, and physically challenged individuals.
- It strives to create an inclusive environment and monitors government schemes aimed at supporting these sections of society.
- The EOC is also involved in grievance redressal related to discrimination and ensuring fair representation.
5. How to File a Grievance:
While specific detailed procedures might vary slightly between the main university and its affiliated colleges, common methods for registering complaints include:
- Online Grievance/Complaint Registration: Bundelkhand University's website often provides a link to "Register your Grievance/Complaint Here."
- Written Letter: A written letter, duly signed, can be submitted to the Principal/Head of the Department.
- Complaint Box: Some colleges affiliated with the university provide complaint boxes for students to deposit written grievances.
- Email: Directing grievances to the relevant grievance cell in-charge staff via email.
- Through Mentors: Notifying grievances through assigned mentors.
- Approaching the Ombudsperson: For unresolved or serious issues.
6. Types of Grievances Handled:
The SGR system is designed to address a wide array of student concerns, including but not limited to:
- Academic issues (e.g., examination, scrutiny, attendance, teaching-learning)
- Admission-related problems
- Infrastructure and general facilities
- Hostel-related issues
- Library services
- Sports facilities
- Hygiene
- Discrimination or unfair treatment
- Sexual harassment (handled by ICC)
- Ragging (strictly prohibited with severe penalties)
Important Points to Note:
- Official Websites: Always refer to the official websites of Bundelkhand University (bujhansi.ac.in) for the most accurate and up-to-date information on grievance redressal mechanisms and contact details.
- Transparency: The university aims to ensure transparency in its grievance redressal process.
- Timeliness: Grievance Redressal Officers are typically expected to investigate and address complaints within a stipulated timeframe (e.g., two weeks).
- Appellate Authority: If a student is not satisfied with the action taken on their complaint by the initial grievance redressal officer, they may have the option to approach a higher authority, such as the District Commission or the Vice Chancellor (who also serves as the Appellate Authority for RTI matters, indicating a general appellate structure).